If you are not happy with your purchase for any reason, please contact us by email at hello@hasscobotanics.com.au within 7 days of receiving your order. We assess returns on a case-by-case basis. Please note we do not offer refunds for change of mind.

T&Cs | Approved returns will need to be in brand new, unused condition and returned within 14 days of the purchase date for assessment. You will then be provided with a store credit. Sale and clearance items are considered 'final sale' and are not eligible able to be returned for change of mind. Strictly no returns or exchanges on plants.

Please Note | We do not refund the original delivery/postage amount, or the cost to return your product to us when returning due to change of mind.

Refunds | Refunds are assessed on a case-by-case basis. If the item you received is not of acceptable quality or if there's a mistake, we would absolutely want to resolve this for you. Please get in contact by email to discuss your order. Refunds are processed using the original payment method.