Refunds & Exchanges
If you are not happy with your purchase for any reason, please contact us by email at firstname.lastname@example.org within 7 days of receiving your order. We assess returns on a case by case basis. Please note we do not offer refunds for change of mind. Approved exchanges will need to be in brand new, unused condition and will incur a $15.00 redelivery fee.
Strictly no returns or exchanges on live plants or sale products.
It is the responsibility of the sender to ensure they provide us with correct delivery information. We accept no responsibility for orders delivered to an incorrect address when this information is provided to us. Redelivery attempts will incur a redelivery fee of $15.00.
Deliveries take place Tuesday to Friday, excluding public holidays, to select Perth suburbs only. Same day delivery applies to orders placed before 10am and all orders placed after this timeframe will be delivered the following delivery day. To service more suburbs we have split our delivery into two zones; North of the river and South of the river. See below for our delivery days:
Please note we are unable to deliver to hospitals during this time.
Check the 'Delivery' page in the top menu to ensure your suburb is part of our local delivery zone before placing an order. If you place an order for delivery outside of our delivery zone, we will contact you to arrange collection from our store at 250 Oxford Street, Leederville WA.
Our delivery service is 'contactless' and as such, your order will be left at the entryway or a safe location of your nominated address. For the safety of yourself and us, we ask that you do not approach our drivers. Please wait until they have completed your delivery before collecting your goods. If a phone number has been provided, a text will be sent to advise the delivery has been completed.
Local delivery incurs a flat fee of $15.00 and is free for orders over $150.00, calculated at checkout.
Contactless Curbside Collection (Click & Collect)
If you are located outside of our delivery zones or would like to collect your order from our store at 250 Oxford Street, Leederville WA, please select 'Contactless Curbside Collection' at checkout.
This service is available Tuesday to Friday between 10am and noon, excluding public holidays.
Your order will automatically be scheduled for the next business day to be collected between 10am and noon. Orders must be collected within 5 working days.
Our Click & Collect service is 'contactless' and as such, our physical store is not open for browsing. We are unable to process orders in-store at this time and ask that you please place orders online.
We do not accept responsibility for damage caused during transport on click & collect orders.
We appreciate your understanding during this health crisis.