Terms & Conditions

Refunds & Exchanges

If you are not happy with your purchase for any reason, please contact us by email at hello@hasscobotanics.com.au within 7 days of receiving your order. We assess returns on a case by case basis. Please note we do not offer refunds for change of mind. Approved exchanges will need to be in brand new, unused condition.

Strictly no returns or exchanges on live plants or sale products.

Delivery

Deliveries take place Tuesday to Friday, excluding public holidays, to select Perth suburbs only. Same day delivery applies to orders placed before 8am and all orders placed after this timeframe will be delivered the following delivery day. To service more suburbs we have split our delivery into two zones; North of the river and South of the river. See below for our delivery days:

TUESDAY: NOR

WEDNESDAY: SOR

THURSDAY: NOR

FRIDAY: SOR

Our delivery service is 'contactless' and as such, your order will be left at the entryway or a safe location of your nominated address. For the safety of yourself and us, we ask that you do not approach our drivers. Please wait until they have completed your delivery before collecting your goods. Please note we are unable to deliver to medical establishments such as hospitals during this time.

Check the 'Delivery' page in the top menu to ensure your suburb is part of our local delivery zone before placing an order. If you place an order for delivery outside of our delivery zone, we will contact you to arrange collection from our store at 250 Oxford Street, Leederville WA.

Local delivery incurs a flat fee of $15.00 and is free for orders over $150.00 - calculated at checkout.

It is the responsibility of the sender to ensure they provide us with correct delivery information. We accept no responsibility for orders delivered to an incorrect address when this information is provided to us. Redelivery attempts will incur a redelivery fee of $15.00.

Click & Collect

If you are located outside of our delivery zones or would like to collect your order from our store at 250 Oxford Street, Leederville WA, please select 'pick up' at checkout. You will receive an email once your order is ready for collection. Simply visit our store with proof of purchase during our business hours to collect your goods.

Orders must be collected within 5 days of placing the order.